Buyer protection.
Every prepaid purchase is protected from payment through the item-level claim window.
What is covered
An item that does not arrive, is materially different from its listing, or has a significant undisclosed flaw may qualify for an item-level refund after review.
How claims work
Raise a claim against the affected item within 48 hours of its shipment being marked delivered. Add clear photos and a concise description. Unrelated seller orders continue normally.
What is not covered
Minor colour variation, fit preferences, disclosed wear and change of mind are not covered unless the listing or applicable law says otherwise.